Is there a way to ensure that all of a product is shipped with the same lot when ordering?

Document ID

Document ID TE6933

Published Date

Published Date 27/05/2017
Question
Is there a way to ensure that all of a product is shipped with the same lot when ordering?
Summary
How to get the same lot on all products received on an order.
Answer
By default all lotted products are shipped first in first out which may lead to customers receiving multiple lots on one order. Unless specifically requested otherwise this will be the case. If it is required that all the products received on an order are of the same lot this can be requested at the time an order is placed if done by phone (1800-227-4224 ext. 6100) or by email (orders@hach.com). This can also be done when placing orders online, the way to do this is by adding a comment in the box above the submit button saying "For product number xxxx I would like to request that I receive the same lot for all of them. Thank you." Please note that this can cause delays in the shipment of the order.