Why does the HQd meter not recognize that a USB drive is connected?

Document ID

Document ID TE578

Published Date

Published Date 27/05/2017
Question
Why does the HQd meter not recognize that a USB drive is connected?
Summary
HQd meter does not recognize a USB device
Answer
Make sure that the USB device is completely blank and ideally, smaller than 2 GB. The drive should not have any security features. Also, the meter must be plugged into AC power in order for the meter to recognize the USB device.