How can the "Bootloader X.X.XX.XX" or "meter not configured" error on an HQD meter be removed or corrected?

Document ID

Document ID TE567

Published Date

Published Date 13/03/2017
Question
How can the "Bootloader X.X.XX.XX" or "meter not configured" error on an HQD meter be removed or corrected?
Summary
HQd meter displays "bootloader X.X.XX.XX" or "meter not configured" error
Answer
This message will appear if the software was downloaded incorrectly or there is some sort of corruption with the current version of software. Download the software update files again. After the six folders are located independently on the USB device open the “Application” folder. Change the name of the .mot file to include an additional underscore ( _ ) before the .mot. The new file name should be “HQd_xxx_.mot”on the USB device. Perform the software update again.