What are the steps to completely uninstall the Titramaster 85 software?

Document ID

Document ID TE5184

Published Date

Published Date 25/01/2018
Question
What are the steps to completely uninstall the Titramaster 85 software?
Summary
Uninstall instructions for TM85
Answer
Some times the software may need to be uninstalled an reinstalled to resolve an error. Or if a customer no longer needs the software and would like to uninstall it, there are a couple steps that would need to be taken to completely uninstall the software. Please note, that if the intention is to reinstall the software make sure that the database is backed up. What are the instructions and ways to backup the database on the Titramaster 85 software?
If you have any questions or concerns please contact Hach Tech support before attempting to uninstall.
  • Use Windows to uninstall the software.
  • Manually remove any files left behind.  Please look at the following locations and delete any files that you might find:
    • Program Files/Radiometer Analytical SAS/TM85 (delete the TM85 folder)
    • CSIDL_COMMON_APPDATA\Radiometer Analytical sas\TM85
      • C:\ProgramData\Radiometer Analytical sas\TM85
    • CSIDL_COMMON_DOCUMENTS\TM85
      • C:\Users\Public\Documents\TM85
    • CSIDL_LOCAL_APPDATA
      • C:\Users\\AppData\Local\Radiometer Analytical sas\TM85
  • Delete any files left behind in the Windows Registry.  Please look at the following locations and delete any folders/files that you might find:
    • HKEY_LOCAL_MACHINE\SOFTWARE\RADIOMETER ANALYTICAL SAS
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RADIOMETER ANALYTICAL SAS