I just received my HQd meter and the display screen looks scratched. Is this normal?

Document ID

Document ID TE3102

Published Date

Published Date 25/01/2018
Question
I just received my HQd meter and the display screen looks scratched. Is this normal?
Summary
New HQd meter screen scratched
Answer
The HQd meters will come with a protective film on the display that will give the appearence that the screen is scratched. Be sure that this film is removed. If the film is removed and damage to the screen is still evident on the new meter, please contact Technical Support for assistance.