What could be the cause of the PhotonMaster™ reporting values of zero for all measurements?

Document ID

Document ID TE2891

Published Date

Published Date 27/05/2017
Question
What could be the cause of the PhotonMaster™ reporting values of zero for all measurements?
Summary
Zero values for all measurements on the PhotonMaster™
Answer
If the PhotonMaster™ reports a value of zero for all measurements, it is indicative of a major internal failure of the circuitry and/or wiring. Additionally, some luminometers can experience overload issues wherein the overload causes the circuitry to default the output to zero. In either case, contact support to initiate repairs or acquire a new instrument.