How can a sample 1 missing error on the 5500sc AMC analyser be resolved?

Document ID

Document ID TE2377

Version

Version 3.0

Status

Status Published

Published Date

Published Date 21/01/2019
Question
How can a sample 1 missing error on the 5500sc AMC analyser be resolved?
Summary
5500sc AMC and sample 1 missing error
Answer
Open the front door and remove power to the analyser. Take off the safety cover to access the rear board. There are 6 sets of jumper positions. All jumpers need to be in the same direction except the bottom left one. That jumper needs to be on the left side as opposed to the right side. Restore power and error should be cleared.