When I cycle power to my CL10sc, the sensor configurations become lost. What do I do next?

Document ID

Document ID TE2189

Published Date

Published Date 27/05/2017
Question
When I cycle power to my CL10sc, the sensor configurations become lost. What do I do next?
Summary
CL10sc and settings/configuration
Answer
There were some reports of CLF10 sc units that have lost configuration after a power loss. The loss of configuration was a result of the inability of the firmware to properly communicate with the flash memory in the gateway. The resolution for this is a new gateway (Catalog Number/ Order Code 9180500).