When trying to use the DR 3900 or DR 6000 why does a "Lot Information" window continually show?

Document ID

Document ID TE1875

Published Date

Published Date 27/05/2017
Question
When trying to use the DR 3900 or DR 6000 why does a "Lot Information" window continually show?
Summary
DR 6000 or DR 3900 "Lot information" window
Answer
If the "Lot information" window will not minimize or continues to appear, most likely it is because a TNT+ reagent box is too close to the RFID sensor on the front of the instrument. Move the TNT+ reagent box away from the instrument, this should resolve the problem.